💜 Help & Frequently Asked Questions

Welcome to LunaCapture Collectibles! We're here to make your shopping experience as fun and easy as possible. If you can't find the answer you're looking for, please feel free to get in touch—we're always happy to help!

📦 Shipping

How much is shipping?

We offer flat-rate shipping within New Zealand for NZ$10.

🎉 FREE shipping on all New Zealand orders over NZ$50!

When will my order be shipped?

Orders are usually packed and dispatched within 1–2 business days.

You'll receive a confirmation email once your order is on its way.

🎁 Blind Boxes & Mystery Collectibles

Can I choose which character I receive?

No. Blind boxes and mystery collectibles are factory sealed by the manufacturer, so every character is a surprise!

Can I receive duplicates?

Yes. Because these are mystery items, duplicate characters are possible when purchasing multiple blind boxes or capsules.

💜 Hand-Assembled Jewellery

Are your earrings handmade?

Our earrings are carefully hand-assembled in New Zealand using quality jewellery findings and individually checked before being packaged with care.

How should I care for my earrings?

To help keep your earrings looking their best:

• Store them in a dry place when not in use.
• Avoid prolonged contact with water, perfumes, lotions, and cosmetics.
• Handle with care to help preserve their finish.

📚 Stationery & Accessories

Will my item look exactly like the photos?

We do our best to display colours as accurately as possible. However, colours may vary slightly depending on your screen or device settings.

🎥 As Seen on LunaCapture

Many of our collectibles have been featured on our YouTube channel!

Visit LunaCapture on YouTube to watch mystery unboxings, discover rare finds, and see many of our products opened before you buy.

💜 Why Shop With LunaCapture?

We're a small New Zealand business run by a genuine collector who loves kawaii, mystery collectibles, stationery, and tiny treasures.

Every order is:

✨ Carefully packed in New Zealand

🎁 Selected with collectors in mind

💜 Packed with care and attention

📺 Supported by our growing YouTube community

Thank you for supporting our small business—it truly means the world to us.

📧 Still Have a Question?

We're always happy to help!

If you have any questions about an order or a product, please get in touch using our Contact page or email us, and we'll respond as soon as possible.